Orders are generally shipped within 1 to 2 business days. Please allow time for processing in addition to the delivery time when placing your order. Tracking information will be sent out by email once your order is shipped.
Canada Post is our exclusive carrier for all domestic shipments. Canada Post is traditionally cheaper and provides the best tracking details for all domestic parcels. Tracking information is emailed when the package is shipped.
All of the quoted transit times are in business days, and do not include weekends and holidays.
To arrange for a return please contact us at firstname.lastname@example.org. We can only can only accept returns for unopened and unused products within 30 days from the shipment date. Customers are responsible for the shipping cost for the return.
We are unable to return any shipping fees for your order. Please note that shipment service guarantee are suspended if delays are caused by bad weather or other disasters anywhere along the package route.